"I ordered over $600 worth of plants in early 2019. I received an email that my order had been received and my credit card was charged in February 2019. In April I had no follow up or delivered order, so I called and emailed, left messages. No response. Again I called and emailed on may 15. I received a response may 20th that my order had shipped. 2 weeks later half my order showed up, 2 plants dead and it took until july to get the remaining order and replacements for those that were dead on arrival(july in Missouri not a successful time to plant anything) 2 rose bushes did fine but never came back up in spring 2020. I emailed and called in April 2020 to request replacement for the warranty Rose's. No response. I emailed and called again may 5, may 20 and june 4. I received a response on june 4 (saying allow 2-3 business days for a response) that my request had been forwarded to the appropriate department (still nothing) and since may 20 when I call their phone rings twice then goes to a busy signal. Research today showed MANY similar complaints."