- STORE REVIEWS
- PRODUCT REVIEWS
2005-05-24
1/5
"I was quoted to have a LCD screen repaired on a Micron laptop. After 6mos of back and forth dialogue, which resulted in a final admittance that they could not repair the unit due to inability to locate parts, they sent back the laptop. However, I am still waiting almost 3wks later for a refund of $175. They shouldn't be quoting jobs that they do not have the parts in stock to repair. They should not take 6mos to finally admit they cannot fix the problem as promised. And they DEFINITELY should not be taking 3+ wks to issue a refund."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
