"Made an order from AE and after 15 minutes I cancelled the order because it was the wrong item. They said after 10 minutes it was shipped and there was no way to cancel. Now I have the order and it is more expensive to ship back than it costs. If you order from them you are taking a big chance. Save your money and your mind."
Dear Customer, Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced. Your complete satisfaction is our ultimate goal, and we want to assure you that we are taking your concerns very seriously. If you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at AliExpress. We're sorry for the unpleasant experience for our loyal customer and will be continuously improving our service and be grateful for the opportunity to regain your confidence. Sincerely, AliExpress Customer Service Team
"This was my first time ordering strings from these guys; great prices,excellent communication,fast and free shipping over $35 bucks. Will be ordering more soon."
"Bought a Panasonic FZ18 from Vanns via Amazon. Vanns had made an error in their price on the camera which was in my favor and they honored the lower price. They are good to their word and I give the thumbs up to Vanns. I would not hesitate to buy from them again. Thanks, Vanns."
AliExpressAE from AliExpress has responded
Posted Apr-05-2024Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced. Your complete satisfaction is our ultimate goal, and we want to assure you that we are taking your concerns very seriously.
If you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at AliExpress.
We're sorry for the unpleasant experience for our loyal customer and will be continuously improving our service and be grateful for the opportunity to regain your confidence.
Sincerely,
AliExpress Customer Service Team