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Merchant Member
Updated on: 2025-03-26
5/5
Great customer service
"I had a problem with my shipping, out of CarParts.com’s complete control obviously but Paul D. worked with me and put a tracer out with USPS for my package that hasn’t moved anywhere for 4 days. I think between him and me calling the USPS Postmaster it got my package moving, expecting delivery tomorrow. On top of this I received a refund for my cost for shipping, and a replacement for what I ordered via overnight delivery through FedEx. Great job Paul D."
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CustomerAdvocateTeam from Carparts.com has responded
Posted Mar-25-2025We appreciate your feedback and sincerely apologize for any inconvenience caused by the shipping delay. We understand how important it is to receive your order on time, and we're sorry that USPS has been unreliable in your area. While we use different carriers depending on the location and shipping method, we will certainly take your experience into account. We sent you an email today and we are hoping for your response.
Regards,
CarParts Team