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Updated on: 2018-10-01
1/5
Shutterfly, the worst delivery experience ever
"Hi,
My name is Tiago, I've ordered a photo book on 4/Set/2018 with Shutterfly (for my regret). They informed the estimated arrival date between 24/Sep to 28/Sep.
Today is 1st of October and I don't have my book. I reached them through chat, they said that they CAN'T TRACK where is my book and they asked if I want that they send another one. For my surprise, even when I explained that the book was a gift to my wife's birthday (27/Sep) and also for our anniversary (24/Sep), they HAVEN'T SAID/DONE anything different then say sorry and that's it.
After this first chat, I have been trying to reach them again in the 24/7 chat with NO ONE IN QUEUE, but none of the staff is picking my chat.
My first and last purchase using these guys. As a customer this was the worst experience that I had in my whole life. How can a company keep doing business in that way?
I bought it 20 days in front just to guarantee that no issues with delivery will happen, but look at the result...
I don't know what I say to my wife... They have ruined two special dates of my life!"
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