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Merchant Member
2016-08-17
4/5
My Goodman AC compressor failed after 2 months - Alpine did the right thing....
"I spent $800. Compressor failed after 2 months- It took several calls and some escalating yet Alpine did take very good care of me after all was said and done.
Before you order an AC compressor from Alpine or any on line shop- be sure you understand how the manufacturers warranty works. It may or may not be a good fit for you. More than likely it will work out fine however if you get a faulty unit that causes one or two problems early in its life....it could get expensive quickly."
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alpinehomeair from Alpine Home Air Products has responded
Posted Aug-18-2016Thank you for your time today, it was nice to speak with you. My apologies again for the frustrations which you experienced, I can understand your concerns. I appreciated the opportunity to speak with you and find an amenable solution to the issue. I have processed the agreed upon resolution on our end, please let me know if I can be of any further assistance.
Thank you again for your time and bringing your concerns to our attention, we appreciate the chance to work with you to resolve the issue.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931