- STORE REVIEWS
- PRODUCT REVIEWS
2013-06-06
1/5
"DO NOT DO BUSINESS WITH THIS COMPANY!!!. They sent me a used OEM radio to replace one in one of my cars. The radio arrived when promised, but the faceplate was cracked. I contacted HFSC the same day. They said to return it for a refund, BUT, I WOULD HAVE TO PAY FOR THE RETURN SHIPPING! I asked to speak to a manager but got the infamous " No manager available" line. When I insisted they pay for the return shipping, the customer rep named Aubrey gave me a return authorization# then hung up on me!!! Their idea of customer support is to then send an email message telling me to read the fine print in their customer policy. ....Included with their shipment is a paper stating to contact them immediately, which I did, and they will file a damage claim and "get a replacement unit sent out the same day. The sheet does indicate whether the damage has to be with the package or the unit itself. Damage is damage, and HFSC should do the right thing and pay for the return shipping like most online companies when goods are received in a damaged condition. I buy items online quite often, and this is the first time I have ever had to write a negative report."
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