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2006-09-06
5/5
"The dictionary simply does not contain enough words of praise to fully express my experiences with Elusive Disc. With an extensive array of high-end audio equipment, a huge portfolio of quality music and impeccable customer service, this is clearly a company that cares about its business and its purpose with an unmistakably passionate commitment. All of this, and with great prices. For Elusive Disc, securing my loyalty was a cakewalk."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2006-03-29
5/5
"This appears to be a relatively new reseller, but my experience has been very positive. I was having intermittent problems with my SCSI subsystem, and placed an order for a replacement Seagate Cheetah 15000 RPM drive. Later that day, I thought I had resolved the problem, and requested an order cancelation. Customer Support responded quickly and courteously and canceled the order. A few weeks later, this sneaky problem resurfaced, so I ordered the drive once again. The order processed and shipped in a reasonable timeframe and arrived well packed in the manufacturer's container protected by additional bubble wrap. A receipt was also mailed to me. Their prices may be rock bottom, but their customer service and order and shipping processes are top-notch."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
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