- STORE REVIEWS
- PRODUCT REVIEWS
2010-05-17
1/5
"The Frys in store pickup is NOT a real order and has some internal policy that conflict with their public policy. Shoppers, please be aware! I recently placed an order through Frys.com for in store pickup on May 14, 2010. According to Frys.com, the order holding time is 72 hours. And the pickup confirmation email clearly stated the same 72 hours. However, when I drove 15 miles to the store on May 16, 2010, the order was gone and nothing was held for me. When I talk to the store associates, a lady with very bad altitude told me that the order for an on sale produce will be held for 24 hours only. I asked for the policy that backed her statement. She showed me an email internally distributed on May 12, 2010, stating that the hold time for on sale products will be 24 hours. This internal new policy is not present anywhere including the Frys.com and confirmation email. In addition, this lady did not appreciate my time and effort on this order and feel sorry for their mistake. When I talked to the corporate office, the rep refused to clarify their conflicting policies."
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2009-12-12
1/5
"This is a very bad company with no professional practice. If you read this comment, please do yourself a favor and do not shop with them. I placed an order of iMicro DPF-IM80B 8 inch Digital Photo Frame and received an order confirmation email on 11/28/2009. However, I have not received my order until today. So I went to their website and check my order status. I am shocked that my order was cancelled on 11/30/2009, without notifying me of the order cancellation by phone and email until today (12/12/2009). This makes me wondering if this is a company from the Stone Age, without any modern business sense and knowledge of how to use communication tools. My alternative thinking is that this small company is trying to trick people to go to their website, increasing their popularity. Now, they got it. I will make sure that my family and friends stay away from a company like this."
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Merchant Member
2008-07-01
1/5
"My first shopping experience in Buydig.com is horrible. I placed an order of 3 4gb Sandisk extreme III SDHC cards on 5/31/2008 for my new camera and a trip between 6/23-6/28 and received the shipment on 6/4/2008. It seems perfect except for the wrong cards packed in the shipping box: 3 8gb Sandisk cards. This Buydig mistake disqualified the rebate that comes with the order. So I contacted Buydig on 6/5/2008 for exchange and was told that a Fedex label will be emailed to me within 1 day. However, 4 days after the first phone call and two subsequent calls, I finally got the fedex label. I shipped the item back to buydig on 6/10/2008 and delivered on 6/17/2008. According to Buydig's policy, the exchange item was supposed to be processed within 4 business days after the wrong or defect item is received by Buydig. My order should have been shipped out from buydig around 6/23-6/24. I did not see anything after return and contaced buydig again. I was told that the exchange order will be processed right away but saw nothing next day. I called again and was told that the exchange order will be processed in a couple of days. I asked the rep how many days exactly. The rep said: not sure. After 2 phone calls and one email, buydig finally started processing my exchange order on 6/22 and shipped out it through regular USPS parcel post mail on 6/26 although I was promised a fast shipping for exchange in the beginning. I received the shipment on 6/28/2008. As you can see, it took almost a month to get the exchange order from Buydig no matter whether this is the Buydig's mistake. Nothing promised on Buydig website or by its customer service was true in my case. It is worth mentioning that I did not get a single word of SORRY OR APOLOGY from Buydig customer service during my five phone calls and one email. In the end, I could not use the cards for my trip. Buyers, think again and again when you shop on Buydig.com. By the way, if you are not satisfied with Buydig, please do everybody a favor, filling a complaint with BBB, because Buydig.com is enrolled in the BBB Reliability Program and does not deserve it. People like me can be fooled by the icon. Accumulation of complaints will kick them out from the Program."
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2008-06-04
1/5
"The MicroCenter online is a really bad online company. I purchased two items (OEM CPU and fan) on 4/25/2008. However, CPU was cancelled and fan was still in stock. I called customer service less than 30 min after I received the cancellation email. One rep promised me that he would help me cancel the other item and call me back. Two hour later, I received another email stating the fan was shipped (In fact, only its electronic shipping information was entered in the Fedex system). I called the customer service again and the same rep answered and promised me again that he would do something to stop dropping off. However, I did not receive anything from him and instead found the item was dropped off at Fedex. I got a charge of $5.48 in my credit card. I had no choice but contact Fedex to return the item to Microcenter. What was worse was that Microcenter only refunded me partially ($4.51) one month after transaction (5/17/2008). I contacted microcenter three times for the issue and got three promises with no refund during the past 3 weeks. Finally, I had to contact my credit card to get the $0.97 back to my account today (6/4/2008). I can see that, with this type of terrible services, Microcenter will become super micro and disappeared in the market very soon. Please be gone, Microcenter!"
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2007-12-02
1/5
"I placed an order of Logitech MX Revolution mouse for $36.99 on 11/23/2007. I got an Amazon email on 11/30/2007, stating that there is a delay of shipping. However, another Amazon email received on 12/1/2007 notified me that the order is cancelled due to a pricing error. This is very strange because the price was only $3 less than that advertised by Amazon. I can accept the price increase by $3 instead of cancelling. Please note that other customers got cancellation email as early as 11/25/2007. You will ask why Amazon still sent me a shipping-delay email on 11/30/2007. I believe this is their trick of getting off the transaction contract. So this is a very bad business practice that Amazon uses its legal cover of so-called pricing error to get away from the transaction contract. People, do not buy anything from such a bad retailer."
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2005-02-28
1/5
"I placed an order of Sharp LCD projector with four staples award checks last week but got it cancelled because the item was out of stock. At that time, I was told that I still can use my staples award checks for the future orders. However, I could not use my staples award checks yesterday and was told that I have used them. I called the customer service and they claimed that I have used them and refused to let me use my award checks of $50."
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