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2014-10-06
1/5
"So here it is October 6th. I ordered a pair of shoes from puma.com on August 28th paid 8.00 for shipping. Delivering in 5 to 7 business days.
I then got the order confirmation email with the shipping tracking number. So I started tracking the package two days later.
So on September 10th I contacted puma customer service to inquire about my shoes. Their response was"According to FedEx tracking your package is with the local post office".
So the next morning I visited my local post office to inquire about my package. The post master gave me a print out that showed that there was an email sent from FedEx to the post office informing the post office that a package was on its way. But no package was sent to the post office.
So after leaving the post office I contacted puma customer service via phone and was told "you can contact FedEx and find out what happened to your package". After I advised the phone rep I didn't find that suggestion very customer service friendly. He said he would open a tracking case with FedEx.
But it would take 5-7 weeks to find out what happened to my shoes. I advised the phone rep that 5-7 weeks was not acceptable. He said "thats all that we can do".
So I contacted FedEx myself and provided them with the tracking number and all they could tell me was that they sent an email to the post office about the package. After informing the FedEx rep about my trip to the post He advised me he would have a tracking case opened. Two days later a FedEx rep called me and asked me for the original tracking number and description of the package. Since I didn't have
either I provided him the contact information for the puma phone rep.
So here it is October 6th and I still DON'T have my shoes from puma.com. I had to order a similar shoe from Nike.com to wear for a special event.
So No Shoes!!! No refund!!! and No Follow Up Call!!!! from puma!!!!"
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