"Performance-PCs.com facilitated orders and shipments of evga's z77 FTW motherboard. I was able to order the motherboard through performance-pcs.com rather than from evga.com directly. This is significant because throughout launch day it was repeatedly listed as out of stock on evga.com (but I do believe they were able to satisfy all orders).
The level of customer service I received from Performance PC's surpasses any other experience I have had with an online retailer. Within a few hours of placing my order I was not only emailed but also called (with a voicemail in my inbox) about how the shipping was being handled. The board was drop shipped to my home directly from EVGA. I paid PPC's for 2 day shipping from Florida but they refunded me the difference and I received the motherboard the next day (all shipping was done within California).
All of my emails were promptly responded to. I honestly cannot express how pleasant my experience was. With this computer build I specifically chose American companies to purchase from and it is companies like PPC's and their staff (specifically, Duke took lead on my order and was able to promptly and graciously respond to my questions via email) that vindicated my choice.
I actually look forward to the next opportunity to do business with PPC's. I had a truly extraordinary experience, but honestly believe this is their standard."
"I have used newegg.com for my various computer components over the years and fortunately I have not yet received any damaged or DOA products, whether they were OEM or not.
I just recently placed an order but skipped over the promo code before finishing my purchase. I emailed customer service as soon as I realized what had happened and Phoebe Fan was kind enough to retroactively apply the discount my order.
Not only was I partially surprised at how quick and easy that was, but also that it was allowed in the first place.
Newegg has always been quick with shipping my orders and has consistently competitive prices. I have not had to contact their customer service prior to this order but I'm glad I did!
I am a very happy customer!
-j.j."