- STORE REVIEWS
- PRODUCT REVIEWS
2003-02-25
2/5
"Bought a bunch of stuff and it all arrived promptly and in good working order. They even sent me a cheap 400 watt power supply when I had ordered a 300 watt. The extra long IDE cable I had ordered was just a regular short one, but it wasn't worth it to send it back. About 6 months later the moboard died. Couldn't get them on the phone, but got hold of them quite easily on email. RMA the board and get it back promptly. Only thing was they sent me a slightly different version of the board; this one without RAID or built in LAN. Wasn't a big deal cause I wasn't using RAID (had been the same price at the time so I got it) and had an extra LAN card lying around, but... as you can see they don't try very hard to send you what you ordered."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
