- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2011-06-24
4/5
"Easy to order & great price. Very slow to ship and then used US postal service. Glad I wasn't in a hurry."
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2010-03-30
2/5
"Incident: 100318-001298
Keyboard was great while it worked, but Logitech support is terrible if you need to return a defective item.
I purchased a Logitech WAVE corded keyboard about a year ago and recently a few of the keys started sticking. I sent a support request to Logitech and told them the problems I was having; they then told me that I must have a defective keyboard and they would send me a shipping label and send it to them. I was informed that the WAVE corded keyboard was no longer available and would I accept a WAVE wireless? They even sent me the URL of the keyboard for me to see; I accepted their request and expected to have my defective keyboard replaced by the one in the URL. I received the shipping label and sent the defective keyboard back to them, but in the meantime before they even received my keyboard, I received a “Comfort Wave 450” corded keyboard from Logitech. This 450 is nowhere near as useful as the defective keyboard, it has only a few shortcut keys that are not programmable. The keyboard that I returned had many keys that could be programmed. I originally bought the WAVE keyboard because of a slight handicap I have in my hands and used the shortcut keys many times. This 450 keyboard is just a cheap replacement and I am not at all satisfied with it, especially after being offered the cordless model of the same one I returned. Logitech received my defective keyboard on April 1st, sent me an email telling me that they received it and would be sending me a replacement soon. I have no replacement as of April 26th, and no further emails from them. We finally heard from a new support person, he had us send the 450 keyboard back by pre-paid UPS; they received it on 05/05 and said they have released an order to send me the proper replacement. On 05/10, I finally received a replacement corded WAVE just like the one I returned."
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2006-04-28
5/5
"Shopping at Vanns.com was a very plesent experience. Their price for the Sony speakers I wanted was the best on the internet and then they had free shipping. The order was easy to make, then they informed me the order was oked and ready to ship, sent me a notice & FedEx tracking number. I ordered on Monday and order arrived on Friday, now that's super service from Montana to southeast Kentucky. I will shop with Vanns.com next time I need a product that they sell. I highly recomend Vanns.com to anyone."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
"This store is great, my 1st time purchase went just great. Prices are super, website is easy, ordering was easy. Sent me shipping info right away. I opted for cheap, slow shipping and got the order TWO days later on a Saturday. I'll be back."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
2005-09-12
5/5
"Super low prices on a lot of items and free 2 day shipping also, can't beat that deal. Would recomend Monarch Computers and will surely shop there again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
2004-10-25
5/5
"I ordered a D-link router on 10/15/04 (Friday night)online and received an e-mail within minutes telling me order was going to warehouse. FedEx delivered package on Wed 10/20 using free shipping. I have always had great service and super prices from Buy.com, I don't know why some of you are having a problem? On 05/09/04 I ordered a video card and it was delivered on 05/14, on 06/28/02 I ordered a modem and sound card, delivered on 07/02. On 04/03/02 I bought a CD burner, it was also deliverd in super time. I always use Buy.com free shipping and have always be satisfied."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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