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Updated on: 2021-11-30
1/5
Messed up from the start
"The workmanship and follow up were unsatisfactory from every aspect. Took car in for alignment and ended up buying 4 new tires because they couldn't accomplish alignment or balancing. That took 3 trips and $600. The alignment should have been $90. After new tires were installed, technician forgot to fully inflate tires. All 4 lights cane on. One tired developed a slow leak and discovered that NTB had overtightened locking lugs and tires could not be removed because the key for locking lugs was stripped. Had to plug the leak without removing tire.
One tire bald after 18,000 miles on a 40,000 mile warranty tire. NTB could not remove the tire they installed to replace bad tire. Had to pay BMW to remove lug. NTB refused to take responsibility for lug fiasco and only provided a $10 discount on the bad tire. I had the ghazard insurance and the tire had 18k out of 40k (45%) miles usage. With the extra time, costs and hassle, I would hope that NTB would respect the value of my time and patience, as well as, my patronage to make me whole. This has to be the most challenging service issue I've ever had to deal with!"
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2014-01-19
4/5
"I believe that my debit card was compromised as a result of this transaction. It was my only online transaction in several weeks and there were two large unknown charges that appeared on my statement directly following this order."
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