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Merchant Member
2015-07-30
5/5
"Excellent merchant. Ordering was smooth and the shipping was fast! This was our third of many future orders!"
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Merchant Member
2014-05-15
1/5
"(May 15) Poor product and worse customer service. 32% (96 of 300) of ordered items were defective. A claim was filed several times with their system and each phone rep kept closing the ticket without taking corrective action.
Buyer be warned, the products cheap price is not work the poor quality control and bad customer service (my opinion).
(May 16) I thank the vendor for replying to my review. As stated, I tried for over a week and hours on the phone to follow their claim process, without luck. Their claim process does not empower anyone you speak with on the phone to make any decisions or take corrective action. All the phone rep can do is enter information into a ticket. The claims department doesn't take calls and has yet to respond to the multiple tickets filed.
Again, buyer be warned. If your product arrives OK then all is well. If there are any issues, the correction process is laborious and in my opinion broken."
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2006-02-10
1/5
"Very decepitve advertising. They sent out a coupon code. I bought a product with the code, they shipped it toward my house. Then they contacted UPS with the package on the truck and retracted the product saying the coupon was an accident. They now have some of my money and I have to worry about a refund of a product I didn't receive."
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Delivering products on-time
Being updated on the exact date the delivery was sent
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Overall technical support
Being easy to reach
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Customer service resolving problems
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2004-08-31
5/5
"Great prices and very fast shipment without large shipping fees. I would recommend to anyone who needs something they sell."
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Is easy to do business with
Is consumer focused
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Is trustworthy
2004-08-23
5/5
"I ordered a Canon Optura 40 via the phone. I knew if I used the online order they would only call to "confirm". The saleman was polite and tried to sell me some additionaly items which I declined. He was not pushy, just doing his job.
I placed the order on Tuesday morning and had the camera on Thursday using the cheapest shipping they offer.
I would recommend them only if you already know what you want and will not have to return (15% restocking fee). But their price was excellent, ten dollars cheaper than the next reputable dealer."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2004-07-17
5/5
"great price and quick shipping. Very friendly website."
Detailed Ratings
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Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
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24hourwristbands from 24HourWristbands has responded
Posted May-16-2014We received your correspondence on our reseller ratings. As a Customer Relations Representative I just wanted to reach out to you today to apologize for any inconvenience. When you feel a product is defective call Customer Service and request to start a remake and or claim process. You may make use of our email , tickets and phone number 281-786-3764. If the call volume is heavy. You must be able to be persistent with calling customer service. But I do see the claim process has started. So you did get through. Excellent! We hope you stay with us through reaching an understanding we establish a report and a long lasting purchasing relationship. If you have any further interest feel free to call me . We are working together in a Global environment to bring about a better day! I 'm here to help.
Sincerely,
Liz.
Your Customer Relations Representative