- STORE REVIEWS
- PRODUCT REVIEWS
2004-09-16
2/5
"I imagine if my order was straight foraward everything wwould have been fine.
However I had to actually talk to someone and that when it all went downhill.
I sent 5 emails regarding the same questions and got 5 responses with 3 different answers.
No email acknowledged that I had sent any other email.
Tried calling but that doesnt work because no phone support for Ebay purchases.
Just an email address for "Bob" who rather then read your emails replies with form responses threatening bad reputation remarks if you dont comply regardless of your query."
Detailed Ratings
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Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2003-05-07
5/5
"Oredered a Radeon 9700 Pro because they got such good reviews from rellerratings.com.
It was worth it.
I had already been burned when I hadnt checked this webpage, but allstarshop.com came through."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2003-05-02
5/5
"Pretty good.
Found Vantec cables and a FDD.
Price includes shipping that beats everywhere else I looked.
Got it fast no problems.
I did see the Aeroflow listed for $28 still.
I wonder if thats correct now."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2003-04-27
1/5
"3 words, BAIT AND SWITCH
I attempted to purchase a Built by ATI 9700 Pro OEM.
I received a 9700.
I called Them up to complain and I can only talk to the President who is always out of the office.
Finally I get to talk to an RMA guy after filling out the RMA form. He tries to convince me that it is the correct card because they dont make mistakes, they double check everything. Nevermind a 275 clock on the core.
Then he tries to convince me that it is a good card and I should keep it. After I scoff at that idea I basically wouldnt let him off the phone until they accepted charges for shipping back. I hadnt even suggested bringing the credit card company into it.
They agreed to take it back and after testing it would send me the new card.
After they had it for 3 days without contacting me I call them. Find out they no longer sell the OEM card and wonder if I would give them 60 more bucks for the retail version which I could get for 20 less at Best Buy.
I told them to go fly a kite and that I would being looking elsewhere for a Video Card.
UPDATE
They gave me a total refund including shipping.
I am still frustrated though. I still dont have a Vid card, but more so becaause they wanted me to keep the cheaper knock off or buy the retail for 60 bucks more."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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