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2004-07-01
2/5
"Great pens, easy reordering of refills, but they charge 3.55 for shipping and handling and the shipping is only $.60. I had to pay 2.95 on top of my order for "handling"? That was 35% of my order. I find this to be preposterous. All it involved is putting an ink refill in an envelope."
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
2004-05-11
5/5
"not sure if this is where I comment on the service but crucial as always been very quick and responsive in all my dealings with them....as they were in this one."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2004-04-03
1/5
"This company has NO customer service. My first motherboard order arrived without a CASE and no explanation. That's not a small thing to overlook, we're talking about THE CASE, you know, MID-TOWER COMPUTER CASE. The second motherboard order...well, here are my comments on that one specifically: if everything is PERFECT with your order details, then you'll get your little generic parts for a very low price...BUT, if your order details are not accurate, then the only thing you'll get is NOTHING and a CANCELLED ORDER. My order was cancelled without ANY notification - no phone calls, no emails...NOTHING. I sent them very nice e-mails just trying to get an idea of when to expect my purchase and they NEVER responded over a period of 8 days. I asked them WHY my order was CANCELLED, the lady on the phone said "...there was NOTHING in the notes on why the order was cancelled, would I like to reorder?..." I said "NO, I need a place with at least a TINY bit of customer service, not a place where it doens't exist". So, in summary, if you feel like spoon-feeding them and following up with things on your own and not receiving entire orders, then you'll get what you paid for here."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
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