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5/5
"I have placed two orders from them, and have received everything from them without incident. Good products and great service - not sure what more to ask for!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2002-12-17
5/5
"I have been buying from Amazon for years now, and I really do think they have some of the best customer service that's available on the web. The thing to remember is that they are not always the cheapest prices, but they try to discount shipping, and reduce sales tax, so they can come close. I have never had a problem with any order of theirs that they have not resolved to my satisfaction. In fact, in some cases, they went beyond what I expected, which is very rare when buying on the Internet."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2002-12-17
5/5
"No complaints - placed the order and received as they promised. They have good prices, but they do charge tax for CA residents. However, many of their promotions involve reduced shipping, which still makes it attractive for CA customers."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2002-12-17
1/5
"Do not believe Dell when they talk about rebates! I ordered a PC from them, with a $300 rebate, split into two rebates - one for $100, and one for $200. On the day I received the PC, I sent in the documents for both rebates. 7 1/2 weeks later, I received a check for the $100, and shortly thereafter a postcard saying I missed the deadline for the $200 rebate. This was impossible, since I sent them on the same day, and that was the day I got the PC. When I followed their directions for resolving it, I was told repeatedly by the folks at rebatestatus, their processing company, that I would get the money, and it was just an error. They never paid it, and now claim that it's up to Dell to approve. In order to talk to someone at Dell, you have to wait about 1/2 hour on hold, and the two times that I got through, their own systems were down. Seems pretty convenient to me. If you buy from Dell and are relying on the rebates, you should not expect them. Dell is playing a game where they hope to wear you out, and hope that you will eventually just give up. That's what happened to me, and I hope that the writing of this will stop it from happening to anyone else. By the way, don't think that your credit card company will help you on this by disputing the charge, I went down that route, and the only thing the credit card company can help with is the sales price, not with any subsequent rebates. Consider yourself warned!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
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