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2011-07-06
1/5
"The verizon store on 73rd and Third in Manhattan sold me a mifi hotspot and then told me they did not have any in stock. I went back the next day. Given my experience with the mifi not in stock, I called ahead and asked for an extra home charger and to make sure it was there. They said it was there. Of course, when I went back, they didn't have it. So I went back a third time. This time, a horribly nasty woman named Jennifer said that since they only had to put it on my account, I would be out of there in 5 minutes. 30 minutes and 7 customers later, I complained. She told me not to complain and made me wait another ten minutes. Customer service at Verizon??? Forget it. The nasty Jennifer is not even from New York. There are plenty of intelligent, decent New Yorkers out of work. But I guess Verizon has to get the real nasty ones from other places."
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2008-10-13
1/5
"This company is a rip-off. I ordered 2 small items for my LG Dare phone on August 18 (a charger and screen saver). The order arrived on October 9! One item was missing so I called the store. They said it was my fault because I did not call them sooner. When I told them I did not get it sooner, they claimed they had a record that it was received on August 19. Since there was no signature required, I don't know how they had such a record. They refused to provide proof. In fact, the postmark on the envelope is October 7. When they were caught in the lie, they simply refused to send the missing item and hung up. Of course, my charge card had already cleared the transaction. Stay away!! We have seen what such liars and cheats do to the economy."
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