- STORE REVIEWS
- PRODUCT REVIEWS
2016-03-30
1/5
Worst customer Service
"I recently bought major appliances (Fridge,Washer,dryer etc) from Sears and dealing with the delivery and customer service was an absolute nightmare. They have worst customer service and they don't have any proper guidelines between their internal team. All person working are like robo's will update the same information from the system and if we request something they won't update that information on system.
All my appliances delivered on different date and they will confirm delivery date and time but their delivery person will call before 15 mins on different time telling running late or earlier and they will show up, so we need to waste our entire day waiting.
I had a issue with the washer and they checked and they told they will replace it , but on the delivery date the delivery person showed up and once they were unloading the item , they told that they have different item on the truck. They or sears sent dryer instead of washer. The customer service person called me and telling that they can't deliver the machine for another 2-3 days , if you are not interested you can cancel your orders. The worst thing i accepted the date and i requested them to delivery time stating that i need to come from my work, but they told that this is noted and we will do so. But the day before they confirmed the different timing and i again called the customer service and the same story, they made me mad with their response and attitude.
I had very very bad experience with sears , i never suggest any of my friend or know person to buy anything from this company."
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