"My girlfriend and I are in a Las Vegas Bowling League and she recently purchased a pair of bowling shoes from bowling.com as a birthday gift to me; she thought bowling.com was a reputable company, not knowing the many complaints bowling.com received. It turns out that the shoe manufacture makes their shoes just a little bigger than the size listed. I called bowling.com and they redirected me to their website and stated there isn't much that they could do but send me out an exchange once they've received my return. [Nowhere on bowling.com does it state shoes are slightly larger than listed]
I went onto bowling.com, created a RETURN which later found out I had to pay $17.50 for a UPS label to send them back to bowling.com so I can get an exchange, to add insult to injury bowling.com is charging me a 5% restocking fee.
UPS notifies us that my return was delivered to bowling.com; my concerns grew because days had passed and bowling.com hadn't notified us or began the exchange process. We called and to our surprise the customer service person we spoke to told us the they hadn't received them and will not process the exchange until the receive my return. We told the person, UPS delivered the shoes days ago and that they've been received by their company as it appears on UPS's website. Surprised to her, she responds with "well it take two weeks to process anyways". No thank you we said, let's just start the refund process and we'll take our business elsewhere.
Like the hundreds of people that have complained about bowling.com, the story sounds too familiar.
On resellerratings.com they are rated a 3.55 out of 10; had we seen and read the negative reviews from their customers, we would have never bought anything from this company."