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2019-08-21
2/5
Product not as described
"I ordered a product that was not as described on the website. The product says blackout curtain in its title and description, but it is not a blackout curtain. As the fault is theirs, it seems like it should have free return shipping, bud sadly, I still have to pay return shipping. I'm giving two stars instead of one since the original order process was smooth and delivery was fast."
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Merchant Member
2014-09-09
2/5
"Glasses did not work for me. While the prescription was correct, there was a lot of "lens flare" when looking at light colored objects on dark objects, such as headlights or titles for TV shows and movies. I asked if there was something I should have specified when ordering to prevent this and all they did was ask me to send the glasses back, at my cost, for inspection. After a long wait, they inspected them and found they were made correctly, which I believe to be correct, and offered a 50% refund (more like 33% after accounting for shipping both ways) or 100% in store credit. However, since there seems to be no way to prevent this lens flare on their glasses, I won't be purchasing future glasses from the company and chose the 50% refund for a total loss of $20.77."
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2014-05-14
3/5
"TLDR: Try shoes on at local store to make sure of good fit and that you like them before purchasing because returns cost money.
Shoemall has a good selection of shoes at good prices. However, their big logo of "Free shipping and easy returns" is a bit misleading. First, because it's all one sentence, a customer can easily be confused and think returns are free. This is not the case. If you order by credit card you will pay $6.95 for returns with a provided return label. If you pay via a different method, you are on your own for returning the product. Neither the price nor being on your own for returning the product are "easy." It cost me about $12 to return the shoes since I paid via PayPal. Fortunately, the did refund my money the day after they received my shoes. and email communication was prompt."
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2013-10-28
1/5
"OMG, horrible. Worst online shopping experience ever.
I tried to order a washing machine and parts online using my Lowes credit card. After struggling to get my information in (if you mess something up on the form, they clear all fields and you have to retype everything) the order went through. Almost. The accessories took, but an error was reported for the dishwasher. It was just a generic error, no indication of why the order didn't take. I called customer service. They were unable to help in any way except to take the order over the phone. The representative didn't even seem to try to listen to my problem. So I try placing the order and it doesn't take. The representative doesn't know why either.
Since the dishwasher wouldn't take, I no longer needed the accessories, but customer service was unable to cancel the order.
OK, I figure I'll just order the dishwasher later, so it'll be good to have the accessories on hand anyway. I get a call saying it is scheduled to be delivered by Lowes truck between 3:30 pm and 5:30 pm. They never came. So I still have the charge on my card, but no product.
Oh wait, there is more. There is also now an additional $16 charge to my credit card. I don't know what this is. My best guess is a shipping fee which I never approved, and the website claimed free delivery, even with the dishwasher not being approved for whatever reason. Looks like I'll have fun fighting with Lowes about this.
Also, there was never any order confirmation email. I checked both inbox and spam folders, but nothing."
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2012-01-10
2/5
"Purchased item which has rave reviews on website. My dog didn't find the product nearly as good as the reviews would indicate. I left an neutral review (3 out of 5 stars) and it was refused. Appears they only accept positive reviews of their products to make it seem as though they are better than they are."
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2010-01-22
3/5
"Does not refund shipping charges even on defective items. Pay for shipping both ways. Out $20.
Edit: After posting here, Tiger Direct contacted me and indicated they would refund the shipping costs. I appreciate this effort. Hopefully they can make this more automatic in the future so that one doesn't have to post negative reviews in order to receive credit. Note that I did indicate item was defective on the RMA form. While speaking with the representative from Tiger, he indicated that if I had called for an RMA instead of requested one through the Internet they would have provided a pre-paid return label. So should you need to RMA something, I recommend calling rather that using their website."
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from TigerDirect has responded
Posted Jan-26-2010We pay for shipping on all defective items within 30 days of the original sale date. As per our conversation we have issued you $20.00 back to your original method of payment for the inconvenience.
We hope our solution was to your complete satisfaction and if you require any additional information do not hesitate to contact me at ernie@help.tigerdirect.com.
Thank You,
Ernie E.
Customer Relations / TD