- STORE REVIEWS
- PRODUCT REVIEWS
2004-02-19
5/5
"I bought some hard to find medicated shampoo (Zetar) from them. They're one of the very, very few places I can find that carries it. The price was one of the lowest that I've found, and the shipping was very fair and stated up front. I like that they use USPS Priority Mail. My order was shipped the day I ordered it or the day after, and it was well packaged. I'll certainly be returning to them.
I have also ordered from a lower priced place (less expensive by about $0.50 a bottle), and the order was lost and did not show up for weeks... and they never told me what the shipping costs until I saw it on my credit card bill. I say this only to emphasize how much I appreciate this store based on my previous experience."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
2004-02-17
5/5
"I ordered a motherboard, case, rounded IDE cable set, and a massive heatsink from eXcaliburPC because they had the best prices and the best reseller ratings. I was not disappointed! I downgraded to UPS ground shipping and saved some money, but delivery was prompt and everything arrived well packaged. My shipping address was different than that associated with my credit card, and eXcaliburPC called me to confirm that everything was cool... nice!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Merchant Member
2004-02-17
5/5
"I bought a Barton 2500+ CPU from them. Free FedEx shipping, and it arrived promptly and well packaged. I'm very happy to have dealt Newegg."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
2004-02-17
5/5
"I bought two sticks of 512MB DDR400 memory. The price was great, and they shipped quickly. One of them turned out to be bad. Tom was friendly as I asked him what to do, and he promptly sent a new one after confirming that mine was bad. I would buy from him again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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