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Merchant Member

2018-03-14
4/5
Email customer service works
"I ordered a dometic fridge in the evening and needed to cancel the order the next morning. On the online chat, customer service they said that canceling wasn't possible but suggested I try emailing customer service. The email worked: they responded promptly and were able to cancel the order as the fridge had not yet shipped out. The next day I had a refund on my credit card less a 5% service charge which seemed reasonable."
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