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Updated on: 2020-06-19
1/5
If you are a contractor using the site, you better be prepared to be screwed.
"As a home owner, I used their service to find an electrical contractor and a pest control. I can no longer find them on the site and now I know why. As a contractor, you can prepare for the bend over and take it of your life. They make it sound really good for you to sign up. IT'S ALL LIES! I was told my fees would be 11-19 dollars per lead. WRONG! Try doubling that and you'll be closer. You call to find out why it's so much, and you get a run around of scripted answers. Ask them to send you specifics on the charges to try to make sense of being charged way more than you were told. NO WAY WILL THEY SEND IT. Their charges are a range between x and **** and they don't have to tell you why apparently, or they can't because they charge whatever they feel like and don't have a set price. Have a customer that is just fishing and wasn't ready to have the job done? You're paying for it anyway in spite of them having a link to request a refund for being unable to contact the customer. Have a customer that has a rental house and calls it a commercial property instead of a residence? You'll pay for a commercial rate too. As you're talking to a rep trying to figure this out, they will tell you the original price quote. When you say well why is this one higher than you just finished saying it should be, suddenly they start treating you like a deaf moron and claim they didn't just say the fee shouldn't be that high. I wish I had read the horror stories on other sites before I signed up but my good experience as a homeowner led me astray with this company. I'm about to go read their terms of service and see if I really am locked in for a year. I hope not. And now they want to respond to the review? I tried reaching out and your customer service rep treated me like I was a stupid woman and unable to listen. Nice try, HomeAdvisor, but no dice. You treated me like crap and said no to fixing a problem your website says should be an automatic refund."
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Customer_Care from HomeAdvisor has responded
Posted Jun-18-2020