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Merchant Member
2013-11-20
5/5
"Excellent, well packaged, great customer service and delivered on time."
2012-11-26
5/5
"Excellent customer service and a fine product. Highly recommended."
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2008-06-02
5/5
"Exceptional customer service. They cross shipped a bad X48 board. Better than newegg by far! I'll buy again soon."
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Merchant Member
2008-05-29
5/5
"Update. Diane helped me with my problem. Thank you. My faith in newegg is restored.
I have used newegg for over seven years. This RAM wouldn't work so I sent it back for RMA refund. I have always had good customer service in the past, not this time. Newegg claims that the package was empty. It was not. They also say it was delivered unopened. I have pictures of the RAM that I packed and returned and proof of FedEx delivery. It was packaged exactly as they sent it originally to me. They suggested that I contact FedEx. I asked to speak to a supervisor and he would not give me an RMA credit. I am out shipping cost two ways and I got NO refund.
Something has changed at the egg. Buyer beware if you have to return something."
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from Newegg.com (USA) has responded
Posted May-29-2008Thank you for taking the time to post your informative review. We greatly apologize for any inconvenience caused by this uncommon situation, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services.
At your earliest convenience, please contact Dianne at 800-390-1119 (dial 25045 immediately) or by email at dianne.v.segue@newegg.com. We appreciate your patience and understanding.
Sincerely,
Newegg.com