- STORE REVIEWS
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2011-09-27
1/5
"I ordered an Acer Aspire TimelineX AS1830T-68U118 netbook and Xbox 360 on Wednesday, August 31, 2011. The price on the Acer was marked down to $499 from $699, and the Xbox console was included for free with PC purchase as part of a promo for students.
The order remained at "In Process" for several days, and they kept the $528.xx (after tax) hold on my credit card. I was thinking they may have shipped the package and didn't update the status, so I didn't pay much attention.
On the next Wednesday, September 7, I received an email telling me that my order was canceled. This was because of a supposed price mistake on the laptop.
Why did it take them an entire week to decide to cancel an order? This is downright unacceptable. If it was an actual price mistake, they should have canceled it within a day or two. During that time, I had no reason to believe that the order wouldn't go through. Had I known the order would be canceled (and had they freed the $528 auth hold on my card), I could have gone somewhere else to buy a laptop.
Microsoft Store is MS's attempt to replicate Apple's success in tech retailing. You would think that they would at least try to offer decent customer service when they're dealing with such a formidable competitor."
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2010-01-21
5/5
"I ordered from TSS-Radio because they had a good price on a Tivoli stereo speaker, and I'd read decent things about them. They shipped FAST...ordered in the late afternoon, item shipped that night, and got it within a few days...item works great! I'd absolutely do business with them again."
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2007-08-26
5/5
"Excellent service - VERY quick to answer questions. Very fast shipping. Awesome site to buy from!"
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2007-06-29
5/5
"I ordered a R4 for DS on 6/26/07 with standard shipping, and they shipped it the same day via Priority Mail. I got it on 6/28/07 and it works great!
Excellent seller, blazing fast shipping, well above my expectations - I would recommend them!"
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2006-09-28
5/5
"I ordered a DuoX modchip for my Xbox for $10 + $5 shipping. It was shipped the very next day and I recieved it in about a week. Not bad at all for an item shipped from Hong Kong to the central US. Modchip works great!
I was pleasantly surprised. The reviews for this site here weren't too great but I got the item shipped fast at a great price! I would not hesitate to buy from them again."
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2005-10-20
2/5
"I ordered two screen protectors on Oct. 5, 2005. I finally recieved them by First Class mail more than two weeks later on Oct. 20, 2005. They were scratched."
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2005-09-26
5/5
"Got a good deal on some mousepads. Items shipped the next day."
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2005-09-26
5/5
"Great prices and fast shipping! The order (with "standard" shipping) shipped USPS Priority the day after the order was placed, and I received the order much sooner than I expected!"
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2005-09-25
5/5
"Good site with great prices and service! One time I made an order that included a Maxtor SATA card. However, I actually received a GeForce2 MX AGP card instead. I called CompGeeks and they told me to just keep the GF2 and 2-day'd me the SATA card!"
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2005-08-05
1/5
"Ridiculous! I ordered a Samsung / Arnold Palmer Four Seasons of Hope Foundation $1 Donation Card on May 30, 2005. Over the last couple of months I've checked the order status and the order has not been fulfilled, while CompUSA is constantly making (and reversing) charges/authorizations on my card! Finally, today, August 4, 2005, CompUSA decides to actually ship my order! More than 2 months to ship a order - extremely ridiculous!"
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2005-07-27
5/5
"Interesting site. I've ordered from them about 3 times. Usually they take a couple days to ship items but I live in OK, a few hours away from their location in TX (Dallas area) so it's not a big deal.
One of my orders was for a product that I was told to return to the retailer by the manufacturer (Sandisk 128MB + WiFi CF card). I wrote the RMA department but received no reply. However I found out I didn't include all the requested information. I sent another email with the needed info and I got an RMA within about a day!
Their servers are also very slow. For example, one time when I wanted to order a "bag of crap" I spent 45 MINUTES trying to get through. By the time I finished the order form they were sold out! Also their servers have been slow at certain times.
Edit: I just ordered an item from Woot around 3 am ("mystery" Dell speakers) on Wednesday. And it arrived on Thursday, since they shipped it Wednesday (I live about 4-5 hours from Woot.) Woot!"
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Merchant Member
2005-07-03
1/5
"Ordered 3 Creative Zen Vision W 30GB MP3/video players for $59.99 each. Yes this could have been a "too good to be true" price, but they shipped the items anyway. Turns out they sent me 3 SanDisk Sansa e260 4GB MP3 players, and when I received the items they hadn't even fixed the error on their site!
On the positive side, I received the items within two days with the cheapest shipping option, and the RMA was issued fairly fast over the phone. However, they could not get me what I actually ordered, and left the error on the website. I expected FAR better from Newegg!"
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2005-06-15
5/5
"SVC has great prices, great selection, and ships items out on time. I have purchased from them twice and I am sure I will do business with them in the future!"
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from Newegg.com (USA) has responded
Posted Jul-03-2008Thank you for taking the time to post your informative review. We greatly apologize for any inconvenience caused by this uncommon situation, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services.
At your earliest convenience, please contact Dianne at 800-390-1119 (dial 25045 immediately) or by email at dianne.v.segue@newegg.com. We appreciate your patience and understanding.
Sincerely,
Newegg.com