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2024-12-11
1/5
Not helpful
"I needed two tickets, for the 25$ deal, and although I got them, one of the flights was for the wrong airline, and both flights were under the same name. I sat on hold for 2 hours to get someone on the line for them to tell me that there would be a cancellation fee of 75$. They then said they could refund the ticket since there was a technology error, but I had no way of securing a new second ticket. If they are running a promotion like this they need to have a way to provide a promo code for the deal as well so when situations like this happen they are able to fix it. They also LIED when it says they can change the name if it is wrong by calling, they said they could not fix the name. I was treated poorly when on the phone, and I have no solution to my issue."
