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2021-12-18
1/5
Never again
"This was sent to the Shutterfly email with a no reply response. Apparently there is no way to contact them via email. So, this serves as my review.
Hi Shutterfly,
I ordered my Christmas cards on December 10th and paid for expedited shipping. I called yesterday when my order still had not shipped and was refunded part of the shipping and informed by the representative that a request was put in for the order to be expedited. I informed him I needed this order by Saturday. I just checked the tracking and it was shipped out today with an estimated delivery for Monday. Why was this order not shipped overnight since it was already late? I have been a loyal customer for many years and I will have to think about finding a new company to order holiday cards and Christmas party invitations from next year. This will be the first year ever that my "Christmas cards" will be received after Christmas and my husband doesn't want to spend more money on postage to mail them since they won't be received before Christmas, so it's probably going to be the first year we will not be sending Christmas cards. What a waste of more then $200 for some of the most expensive holiday cards out there. I couldn't order earlier because your website was down and then I still had to call and wait on hold for almost an hour because the website would not allow me to edit the card. Same issue with the Christmas party invites I ordered from Shutterfly. Very disappointing. Don't offer expedited shipping if it's not going to be expedited...and since when is a 7 day delivery expedited shipping?
Happy Holidays,
Sharon"
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