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2008-12-11
5/5
"I researched several sites before purchasing an Epson projector. Visual Apex had the lowest price and a good reputation. They have lived up to it. Shipping was fast, email communication was good through the process and everything arrived in great condition.
They appear to stand behind the sale because I received email a couple of weeks later asking for feedback. Today I also received a letter in the mail with stickers for the equipment with the service and support toll-free number."
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2007-07-26
1/5
"I have been using this company for renting Wii games since the end of April. They're like Netflix and GameFly rolled into one, but my experience is only for renting games. I have the 2-out plan.
The only good thing I can say is that they are cheap, but like most things, you get what you pay for. The first game shipped out a day after I signed up, but the second one took another week, and only after I complained. I've had to complain two more times for the same reason: after returning a game, it takes a week or more for them to ship a new one.
I've made sure my queue has at least 10 items in it, and all but one of them display a full availability bar, yet customer service keeps saying that availability is only a general indication of when I can expect a title to ship. This is a lousy excuse.
To top it off, each time I've complained, customer service has extended membership to compensate me for lost time. I was satisfied with this, until I noticed the other day that only this most recent complaint had actually extended my membership. The first two times, they lied, because I've been billed at the end of April, May and June. Only this last complaint has moved the next billing date from the end of July to the end of August.
I asked for a refund for the last billing and they told me that they do not issue refunds. I am considering contesting the charge with my credit card company.
Needless to say, the low price is not worth the atrocious service I've received. I will be canceling my membership a few days before the next billing and will never use this company again."
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