- STORE REVIEWS
- PRODUCT REVIEWS
2007-06-08
5/5
"Great fast service, everything is as expected. Items were shipped and received in a prompt time."
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2006-07-17
1/5
"I purchased a computer case and a 20 pack of dvds for a toal of $40.15. The shipping on the case was about $14, and when I added the 20 pack of dvds it increased the shipping by $1. The dvds shipped but the case was backordered. I was charged $15.18 for shipping on a 20 pack of dvds. I looked at the order today and the case status changed from backordered to cancelled. I then called TigerDirect to get my shipping charges refunded but they said they could only credit back $9 for the shipping on a 16 pound case, but the 20 pack of dvds which weighs one pound costs $6. I told them this was unacceptable and I would never agree to pay $6 shipping on a $5 product that weighs one pound. The tigerdirect employee said there is nothing he can do for me. I have been defrauded by TigerDirect!! TigerDirect didnt even notify me they cancelled my order!! STAY AWAY FROM THIS SCUMBBAG FRAUDULENT COMPANY!! THEY WILL RIP YOU OFF EVERY CHANCE THEY GET!!!"
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Merchant Member
2006-04-25
1/5
"Scum company that doesnt care about their customers. Given an email advertising a inverter for $9.99 w coupon code. Code didnt work and waited 30 mins on hold with customer service. Got through and cust service said email when order was complete for price adjustment. Went to check out and item sold out. Cust service said they will honor the price but wont get anymore in. WTF? so I waited 30 mins on hold to watch the item sell out all because of them and was told too bad. Screw newegg!"
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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
from Newegg.com (USA) has responded
Posted Apr-25-2006Dear strongbad,
Thank you for taking the time to post your informative review. We greatly apologize for any inconvenience caused.
Our shipping prices are per item unless you accumulate several items in the shopping cart, then it will adjust accordingly. We have several warehouses and not all items ship from the same warehouse and cannot be boxed together. Also, some items are pre-boxed and ready to go to speed up processing time. You ordered several items, each of them having their own separate shipping charges. Nevertheless, we completely understand your concerns and we will use your feedback to improve.
Please feel free to contact Jason at 800-390-1119 (dial 2050 immediately) to further discuss the issue.
Thank you for your understanding.
Sincerely,
Newegg Customer Support
Thank you for taking the time to post your informative review. We greatly apologize for any inconvenience caused.
Our shipping prices are per item unless you accumulate several items in the shopping cart, then it will adjust accordingly. We have several warehouses and not all items ship from the same warehouse and cannot be boxed together. Also, some items are pre-boxed and ready to go to speed up processing time. You ordered several items, each of them having their own separate shipping charges. Nevertheless, we completely understand your concerns and we will use your feedback to improve.
Please feel free to contact Jason at 800-390-1119 (dial 2050 immediately) to further discuss the issue.
Thank you for your understanding.
Sincerely,
Newegg Customer Support
2004-09-22
1/5
"Garbage, sent me wrong drive, returned it (had to pay shipping of course) then sent me a DIFFRENT wrong drive, avoid like the plague."
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
2003-12-18
2/5
"If it went for the prices this place has they would be out of business. I place an order on 11/30 for 50 ritek g04s. Two days later I get an email saying my CC was declined (which is funny cause I used it on 3 other sites w/o a problem). So after 4 emails with cust service I get nowhere, I decide to call up. On the 2nd try I actually get a person. They put the order thru without question, I get a tracking number and all that fun stuff. 3 days later I check my tracking number to see the status and its stuck at "Billing Information Recieved". So, calling them back, on the 4th try I manage to get someone on the phone who tells me the order is going out today. it goes out the next day. Overall I waited 12 days for a order that should have taken 7 at the very most. if you buy from these people PRAY they dont mess up because their service is HORRID."
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Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
2003-10-22
5/5
"Purchased a Argosy 3.5" external HD case from them, when I got it found out the hard way my HD wont work with the current adapter (current adapter doesnt push out enough AMPS to power the 200 gig HD I put in it). After being ignored by Argosy support, I emailed these guys for a RMA to return the item, instead, they offered to fight with Argosy to get a PROPER AC adapter sent to me at no charge. The cheapest I could find one was $50. These guys rock! Their response time on emails was great, and they are one of the few companies that actually CARE about their customers. If you are planning on purchasing from these people, DO IT! This is a company that WELL deserves the business. I have been shopping online and these guys have given me the BEST customer service so far. Great job guys and keep up the good work. :)"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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from TigerDirect has responded
Posted Jul-18-2006We truly apologize for the trouble you encountered with your order being canceled and the shipping reimbursement. We have issued a full credit for the entire shipping amount at this point for the inconvenience this has caused and due to not being able to fill the order for one of your items.