- STORE REVIEWS
- PRODUCT REVIEWS
2020-01-30
2/5
Definitely not what they used to be
"I placed an order for products and received an empty bag. Apparently Pureformulas has updated to this new bag that doesn't seal properly so the contents never made it to me. I called and emailed to be told I would receive another order, had to call back for confirmation of shipping only to be told they were out of the item I initially ordered but they would send the 'Get One Free item' which was just an add on for my initial order. Customer service seems to be unapologetic and when I explained how upsetting it was to me that the product was out of stock when they're at fault for me not receiving my items in the first place. I received no type of compassion or empathy from the Rep she improperly closed the call, never thanked me for calling, never said have a nice evening.. Just held the line until I hung not good when Customer Unhappy"
