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2023-12-06
1/5
No help when I KNOW they didn't deliver a package they claimed they did
"I KNOW the person delivering with this company either lost or took my package because even though it said it was delivered, it wasn't, and I can check my outdoor cameras to see if someone actually came that day or not. I get a notification every time someone approaches, including cars/vans driving by. I even gave them the benefit of the doubt and checked with my neighbors to see if maybe they delivered to another house by mistake, which can happen sometimes. Nope. OnTrac claimed that they couldn't help me because too much time (18 days) had passed since they listed my item as being delivered. They basically absolved themselves of any wrongdoing. Apparently, they have done this kind of thing often based on what I read when I typed "OnTrac reviews" into a Google search. Companies want to use them because they are a cheaper option, but then customers get screwed over."
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