- STORE REVIEWS
- PRODUCT REVIEWS
2004-10-09
5/5
"I placed an order for a software product. The order was completed promptly and correctly. Good price, good experience. I will definately take this company under consideration the next time I'm looking for an inexpensive software solution."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2004-10-09
5/5
"I ordered some PC mod parts that I couldn't find in any other store. Xoxide's selection is certainly impressive!
I ordered the products and everything was promptly processed and shipped. I forgot to add an item to my order, and in contacting them, the item was added and processed seamlessly along with the rest of the order. Good customer service! I received everything in great shape, with no problems.
The only issue I have with Xoxide is that the prices on some of their products are less than spectacular. Other than that, I was pleased with this shopping experience!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2004-10-09
5/5
"I have ordered from Monarch many times and have received solid service from them again and again. My latest purchase was no exception.
After searching the Internet for the best deal on a pair of a particular hard drive, I was pleased to find that Monarch, one of the more dependable stores I have dealt with, had the lowest price. The shipping cost wasn't bad either!
The order was processed quickly, shipped fast, and done CORRECTLY. That's the way it should always be. No hassles or problems, this company is highly recommended."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
2004-03-22
5/5
"I ordered somewhat hard to find computer books. They have great prices, low shipping costs, and I received the product VERY quickly. I always have a pleasant shopping experience with these people."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customers making future purchases
Likelihood of customer recommendations
Likelihood of customer recommendations
Variety of brands and products offered
Variety of brands and products offered
Overall quality of ordering process
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Ease of checking delivery status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2004-03-22
4/5
"Many people have negative things to say about TigerDirect. I myself have ordered from TD years ago and was extremely unpleased with their service.
I saw a MicroATX motherboard on sale through TD with a fantastic mail-in-rebate on it, a deal which was too good to miss. Therefore, I took the risk and placed the order.
An hour after ordering I realized that the motherboard would not work with the memory chips I was going to use on it. My mistake. Another board they had on sale would work, so I called Tiger Direct and someone picked up immediately (9pm at night... impressive!) I asked him if I could switch the order to that other board. He asked for the model number, updated the order and told me the difference would be placed on my card.
The invoice updated immediately, and all of this happened within minutes. I got the motherboard shipped to me quickly and in good shape. I must admit I was shocked at how smoothly the order went.
Still waiting on the rebate, I will let you know how that goes. ;)
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UPDATE: It has been months and I have not received the rebate. I'm attempting to contact Tiger Direct about this. Their website has no means of tracking rebates. USPS shows that the rebate submission was received.
My friend bought the same item under the same sales promotion, and he got a rejection card saying he sent in the wrong UPC. There's only one UPC on the box... After talking to others there is clearly a flaw in TD's rebate system... I'll keep this updated as the situation progresses."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
2004-03-22
1/5
"I ordered two glow-in-the-dark cables. Having ordered glow in the dark cables from this reseller before, I assumed they would be the same. Apparently, I was wrong.
The two cables sent to me were each different. One of them when exposed to UV Bulbs glows a neon green color, which was the same as the cables I had ordered previously. The second cable was made of a cheaper, dull material that barely reacted to UV, instead only glowing an off-white color. These cables also were missing the pull-tabs for the connectors, which eliminate having to yank on the conductors to detach the cabling. Overall, this was very shoddy construction.
Wanting consistency in my case's presentation, I spoke with one of the reseller's managers and described the problem to him. He said to send the cables back, with the receipt and a detailed description of the problems with them.
I do not know how much more detailed I could have been. I specifically asked for the cables with the neon green glow material (note that one of the cables sent back HAD said material), not the off-white glowing ones. I also pointed out the lack of pull-tabs. Low and behold, a week later I was sent the cables, with the pull-tabs. However, they BOTH had the horrible, dull white glowing cables that I told them NOT to send me.
At this point, I was quite livid. I sent an e-mail to the above manager, again explaining in detail the problem with these cables, and even sending him a picture of the two cables, side by side in comparison. I never received a reply or phone call and now have sitting next to me two cables that are worthless to me.
I had shopped with this company before and was impressed by the service I had received. This transaction was like a 180-degree turn. I do not know what is worse; a reseller that sells inconsistent product or one that does not listen to what customers want.
I will not be shopping with these folks again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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