- STORE REVIEWS
- PRODUCT REVIEWS
2006-12-27
5/5
"Amazon as usual got things there on time and in good condition. The people who complain about amazon usually a) have shopped from the market place or b) ordered the item like 3 days before Christmas and still expect it to be shipped on time..."
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2006-08-31
1/5
"Well, basically they canceled my order and then charged my card on the same day. I called and asked about it and supposedly they are in the process of refunding it (though I don't know why it was billed in the first place if they canceled it the SAME DAY).
Seems kind of shady to me all around. I would beware of buying from them."
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Value the company offers
Is easy to do business with
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Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
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2006-08-24
1/5
"Well, they seemed pretty easy to order from and everything went pretty smoothly until I opened the box they sent me. They sent me the wrong item >:-( I have tried contacting their customer support as well but no luck. AFAIK email is the only way they have listed and I have yet to get a response. For now I would stay away.
Update: Customer service eventually did get ahold of me. They paid for return shipping which was a plus unfortunately they didn't get me the item I orriginally wanted :("
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Speed of web site
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Web site being easy to use
2006-08-13
1/5
"I ordered a printer from them on August 2nd. I noticed when I ordered it that the item was 213 dollars supposedly with free shipping as per their policy posted on their website. I sent in an email asking about why there was an 8 dollar shipping fee to which I have yet to receive a reply and also got an email saying that my item had been back-ordered and had an expected ship date of August 10th, 2 days ago. I am not worried yet about this since their site says it takes 1-2 weeks for backordered items to ship. What does concern me is their lack of prompt customer service for my questions. I also checked their website and lo and behold the price has increased to 221 dollars, the exact amount I paid including shipping. It does, however say it is out of stock and back ordered though so I figure someone has checked on things and maybe corrected an incorrect price. In any case, I am still be patient but as time ticks away I am getting more and more weary and less and less likely to order from them again.
UPDATE: They canceled my order. I am kinda bugged since when I ordered the item it was supposedly in stock. They could have told me 2 weeks ago they didn't have the item and ended it there. On the bright side they are refunding me in full, but still I don't think they do business well. Buyer beware."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2006-08-13
5/5
"I ordered 2 items from this store, but then realised it was the wrong item. They were very prompt with their service and upfront. They charged a restocking fee, but most stores do. I ordered another item from them so we'll see how that goes, but so far they have had good service. Would buy from again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2006-08-05
1/5
"I bought a printer from this site thinking that it was the model I was looking for based on their product description. It turns out that they feel they can quote the canon website for one model printer and deliver a different model to the consumer. I would stay away from this site. Very bad business practices."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
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