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2015-03-18
1/5
"I have steam coming from my ears after speaking to the returns department/manager of Pro Direct Sports. I ordered a Michael Clarke Spartan 4000 cricket bat for son for Christmas. It arrived looking splendid and in plenty of time for Christmas, which was brilliant. That's where the niceties stop I'm afraid.
As it was Christmas and cricket is a summer sport my son had no need to use the bat until he went to the County academy in January. A week before training I e-mailed Pro Direct to ask if the bat was "Fully Knocked in" or "Partially knocked in" because it came fitted with a face protector on it so I could not oil the face unless I removed the face protector and I did not want to damage the protector if the bat had already been knocked in prior to the protector going on.
I did not receive a reply so I knocked in the bat regardless and oiled what wood was exposed. On the very first training session the bat was collapsed on one of the edges and as you can imagine my son was devastated.
I called Pro Direct and was met with a call handler who said it sounded like the bat was faulty and to send it back. Which I did at a cost of £9. I was then told a week later that the damage was only surface cracks, which you could clearly see it wasn't. I spoke to the manager who said she would have to stick by the manager in the returns department.
On receiving the bat back I managed to repair the damaged area but had to remove the stickers in order to do so. It took several days to repair and finally re-oil it.
But just last week my son went training with the full County squad and came home a damaged bat again, the old damage had now come away completely leaving a chunk missing from the side.
I again spoke to Pro Direct who after some heated discussions agreed for me to send the bat back to them again at a cost to me. I am not hopeful of getting my money back but I do not want the piece of rubbish back.
This item was on sale and I thought it was too good to be true. They do say you get what you pay for. This is a £150 bat and to be honest I would pay Pro Direct £1.50 for it.
So do yourself a favour DO NOT BUT ANYTHING FROM PRO DIRECT."
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