- STORE REVIEWS
- PRODUCT REVIEWS
2015-04-22
1/5
"If there was a way to put 0 stars only!
I have received packages only few times using UPS. But there were problems every time and had to re-schedule every time.
Few years ago after waiting a week, I checked tracking and saw that the driver entered "address does not exist" to tracking. I called and re-scheduled a delivery, they first wanted to deliver between 4pm-6pm but nobody appeared that day. When I re-scheduled again, I have explicitly told them to NOT come at 8:00am (and I even repeated it several times on the phone) because I have a doctor's appointment but any other time is just fine. What do you know, the driver calls me at exactly 8:00am and tells he is nearby and can deliver the package. I was late to my appointment because of this.
But today, apparently drivers do not even have phones. (what a setback!). I was trying to receive a package for over a week right now. First week, UPS did not even bother to leave a message that they had the package in Finland already. I had to contact to the sender company and they sent me a tracking number. What do you know...the package was in Finland for a week.
In the tracking page, I saw that they entered they are attempting to get a security code. This was because a door to my building is normally locked as usual in Finland. But I just couldn't understand exactly how they were "trying" anything since they never contacted me.
I contacted to the sender company and complained about this issue. The sender company, in return, told that they contacted UPS and gave my number and UPS will call me. The next day I receive letter (UPS sent it using regular mail since UPS can't deliver!) from UPS saying I can pick the package from Vantaa. I live in Turku and Vantaa is 180km away from my location! (and my girlfriend had a good laugh about the pickle I am in due to UPS even suggesting such action)
There was the other option of calling to UPS. Since I did not want to make a long distance call and wait on line for half an hour and pay for it because UPS screwed up, I told the sender company about the message UPS sent. They called from UPS next day after the sender company contacted them again!
On the phone, UPS person suggested that they will come between 4pm and 6pm and asked if the door can be unlocked. I asked if the driver can simply call me when he is at my building so I can come down to pick up the package. Shockingly, I learned that drivers do not have phones. (apparently they can't afford phones for some reason). Anyway I told them that we try and see what happens.
I was going to meet a friend, but after canceling it, I was in front of the building between 3:55pm (and even left the entrance door unlocked) till 4:30pm and nobody came. Then I went up and at the same time double-checked that the door was unlocked so UPS can come into building. After 6:05pm I checked the tracking page and I realized that they entered at 4:06pm that they tried to deliver but the door was locked. (it was impossible for them to be there without me seeing and door was unlocked).
I talked with a friend of mine and he also said he had similar issues with UPS. Based on this, I can not recommend anybody to use UPS if you are living at a residential address. I guess they may be able to find a way to enter to company buildings if they can find the entrance door, but if you are receiving to your home, STAY AWAY!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
Least Favorite Stores
516 reviews
