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Updated on: 2023-09-14
1/5
Rock Auto is HORRIBLE! Absolutely HORRIBLE!
"Rock Auto is horrible. Absolutely horrible!
I have ordered three headlights from Rock Auto, the first two were not assembled correctly so I had to pay their ridiculous fee to ship it back, roughly $90.00 (not my fault for your faulty product) I want to be refunded.
So I ordered another light and upgraded by roughly an additional $400.00 to hopefully ensure the product would not be faulty/improperly put together. I received the third headlight today September 13,2023 and it’s missing all the electrical, it’s only a shell, all this for over a $1000!
This was not in the description!!
The description and the picture clearly stated a fully assembled headlight assembly with adaptive headlight control, why would the first two RockAuto sent have all the parts at $600 but the third one at $1000 doesn't?!!
Rock Auto clearly sent the wrong product and are expecting me to pay roughly $90 (again) to ship the wrong product they sent back to them.
Their service attendant said it was my fault! And closed the ticket.
My fault? Unbelievable, RockAuto is disgusting in every sense of the term.
They owe me close to $180 in shipping costs.
Go anywhere else, I mean anywhere, even if it’s a tad more expensive, you’ll thank yourself."
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