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Merchant Member
2007-11-01
5/5
"Very good prices and fast shipping. Everything I ordered was included in the package.
Unfortunately one of the items in the package was damaged during shipping. I asked about my options on online chat and opted to have the damaged item refunded and order another board immediately instead of waiting for a replacement since I need to get the computer running ASAP.
I received refund directions few hours after I made the report.
Edit: My refund was handled extremely well and fast."
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2005-04-30
5/5
"I have nothing but good to say about these guys. Fast order processing, good prices and excellent customer service.
Special thanks to Joe F. (MonarchJoe) for great service. I can't say that I have been very loyal customer to any online store but thanks to his fast replies and awesome deal my following orders will definitely be from monarchcomputer.com."
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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall customer service
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Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
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