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2016-12-10
1/5
WORST CUSTOMER SERVICE EXPERIENCE
"I bought a game through online gamestop. I paid with paypal. Or tried to pay with paypal. After numerous calls with paypal and gamestop. Hold time for gamestop is at least an hour each time. Paypal stated gamestop would not take the funds. Gamestop customer service is clueless. Finally after two weeks of this I cancel the paypal payment and pay with credit card. Ok so I am told I would receive the game code with 24 hours. Well a week later I call on Saturday. Another long hold time. Finally someone comes on the line. I am now told that my order which has been paid for is noW on manager hold for review. FOR A WEEK. I ask why. He does not know. So I am told by this agent that he will take if off of hold and I will get my code within 24 hours. I ask to speak to manager. I am told MANAGER is busy on another call. I tell the agent I will wait for the manager. So here comes another long hold. The agent gets back on the phone and states here is the manager. Well guess what. No manager. I get silence. Sounds like someone there but they are not talking. Just listening for about 5 minutes. Worst experience ever. Customer service is a joke."
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2015-01-18
5/5
"Wanted to try this company to see how it was. Fast shipping. Very well packaged. Great price. Contacted them as I had not received tracking. Very fast response. Products were great. Dogs love their nylabones."
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2013-09-18
5/5
"I purchased some dog products. I was short one dog toy upon delivery. I called the company and the customer service agent sent the part right out excellent customer service. The items I ordered was very good quality. I have now found my dog store."
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