- STORE REVIEWS
- PRODUCT REVIEWS
2005-06-17
1/5
"BEWARE of PortableComputer.com! They repair laptop computers and also sell a product line of laptops. Before I sent my computer in for repair they assured me that they had all the necessary parts and gave me an estimate of $125 as a maximum repair fee for the problem I had described and they promised a return ship date that was a week after they had received it. I had to pay before they would commence the repair. When they received it, they told me I needed a new motherboard and the cost would now be $315. They never repaired it even though I was promised many ship dates as if it was just about finished. They finally admitted after having it for 6 weeks that it was not repaired and offered to return it and refund my money. Since then, that have promised me many dates that they were going to return ship my computer and my refund. All LIES. It seems as if I have lost my $315 + $20 shipping fee and my laptop computer. If you want more information, I have kept copies of our correspondence.
Follow-Up I finally received my computer on Friday, July 29. I was told a full refund of my $315 would be included with the computer. I sent it in for a keyboard repair. Now NOTHING WORKS on the computer. No display, nothing. It powers up; I get a BIOS beep and that's it. THE REFUND CHECK WAS NOT INCLUDED. I sent in a computer in May for a keyboard repair, sent them $315, waited nearly 3 months and received a trashed laptop back from them. I have never been told more lies by anyone in my life."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
