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Merchant Member
Updated on: 2022-04-19
1/5
Bad customer service
"I needed an item in a hurry, so I called the Unoclean customer service to get an exact date for the delivery. Melissa called me back giving an excellent date so that I order the item. The delivery didn’t happen and when I asked them about Erick answered my email saying that the item will take more than 4 days to be delivered. I answered that I didn’t need it in 4 days and he could start with the return process. Erick asked me to reject the delivery, what I did, and now Erick wants to charge me for the restocking fee. When I email him telling that I wouldn’t have to returned the item if the Unoclean Customer service gave me the right information, and that fee was not on me. Erick answered me asking what I was talking about, what mistake their customer service did? So I just wrote a novel to tell him everything he already knows. 7 days trying to get this fixed and counting."
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