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Merchant Member
2008-06-17
5/5
"Great service! Had a problem with the monitor I ordered right out of the box. I contacted them and had an RMA within minutes. Just waiting on them to receive the bad one so they can send me a replacement."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2005-01-17
5/5
"Battery arrived promptly; easy ordering; no problems"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
2004-07-07
5/5
"Very satisfied. Easy purchase online and fast delivery."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
2003-03-19
1/5
"I ordered Norton SystemWorks 2003 Pro Edition on Feb 20, 2003 with a status of backordered. I sent an email a week later to get a status and no one returned my email. I then called about two weeks later and no one could tell me when it would not be backordered. I finally cancelled my order after one full month."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
2003-01-31
1/5
"I had questions about justification for the vendor's RAM recommendations based on operating system as well as quality comparisons to Kingston RAM. The response I received was a URL to their web site that does't tell me what I need to know. I had already been to the web site which is why I emailed them in the first place."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall technical support
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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