- STORE REVIEWS
- PRODUCT REVIEWS
2011-12-21
1/5
"WARNING! This place is nothing but a SCAM! On their website, many of their plants & flowers are listed as "Same Day Delivery Available", but don't believe it! You have to type in the Zip Code to for the delivery location, and then they verify that it can be delivered the same day. On Saturday, I ordered a plant w/ balloon to be delivered Sunday. My order was processed and accepted and verified delivery for Sunday, so I was extremely happy right up to this point. But then on Sunday, they phone me and tell me that their florist can't deliver on Sundays. They were aplogetic and I was polite and forgiving and allowed them to go ahead and make a delivery on the following day (Monday). I waited all day Monday for Delivery Confirmation, but never received it. So I began calling JustFlowers.com on Tuesday morning and got nothing but lies and blowing smoke up my *ss and rudeness, and was even hung up on two times. My first inquiry was at 9:45am on Tuesday. The clerk put me on hold, supposedly to phone their florist in Palmdale, CA to check on the order status. She came back on the phone and said that nobody answered the phone at the florist shop, and told me that they don't open until 10:00am. She said that she'd call them back at 10:00am and shot me an email to let me know the status. I said "OK" to that so I kept and eye on the email but never received an email from them. So I called them back again, only to get to get some more smoke blowed up my *ss and much rudeness from the phone rep. So I kept checking my email the rest of the day and never got any confirmation of delivery. Mind you, their website promised me delivery for Sunday when I placed the order and this is already Monday. So I called them back at about 4:40 pm, to get some more smoke blowing, rudeness, as well as the cust serv rept hanging up on me. He did the same thing that the girl did to me earlier in the morning... said he had to call the florist in Palmdale, then put me on hold. He came back on and (like the rep did earlier that morning)told me that the florist didn't answer their phone. I said to him, "There are 72 Florists listed in the Yellow Pages for Palmdale, and you mean to tell me that you are dealing with the one that doesn't answer their phone all day long on a week day?" He then hung up on me. I called back and got another rude Filipino (every one of the cust serv reps are Filipino's that are hard to understand & very rude)and when this one answered he pretended that he couldn't hear me. He started saying, "Hello?" "Hello?" "Hello!" "Hello!". I answered him each time he said Hello, but he just pretended not to hear me, then hung up on me. I called back and asked for a Supervisor, and explained my whole dilemma, and received the same old lies. This was supposed to be a birthday present and was to be delivered 3 days ago and they ruined it for me. And at this point, I doubt that my order will be delivered, or that I'll even get a refund if it's not. And their website is the biggest joke I've ever seen. The website works great for placing the order, but when you go back to try to check your order status, they don't even have a Log-in link on their home page! You have to click on one of the tabs in small print at the bottom of the page that says "Privacy Statement" or "Our Guarantee" or "International Orders" and etc, and then it will take you to a place that has a tab that says "Sign-in". After you sign in and go to "History and Acct", it shows a heading that says, "Your Recent Orders" and under that heading it is totally blank! These people are rude and uncaring and it's very obvisous that they are a scam. Now I have to take the time and report them on all of the review sites, plus report them to the BBB, and to GOOGLE. They were the first ones listed on Google when I did my search, so I feel it's important for Google to know that they are featuring scam artists. I just wish that I'd done a review search before ordering but I thought they were a reputable company, especially since they were featured on GOOGLE."
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