- STORE REVIEWS
- PRODUCT REVIEWS
2006-11-06
1/5
"I purchased an Xtreme 909V Reactor Notebook from Xtreme Notebooks (3.4ghz, 6800ultra video).
I have shipped this notebook back for repairs three times now in 15 months approx. I will be without this notebook for 2-3 months now approx. while it was and is currently in for repairs.
Two times the notebook had a strong electrical burning smell, once the system was slowing down so much the pixels were barely moving on the screen.
I've asked for a refund and been refused. Currently this third time I agreed to ship it back as one last good faith effort to fix it for good (overnight shipping was offered).
I had started, but not finished two cases with the BBB Online with this notebook. Both issues were resolved before final paperwork was sent.
Be advised the typical shipping and repair time can be over a month each time it has to be sent in. I was first emailed it could take 30 days to repair and get parts (not including shipping time). Since I've nearly exceeded this time when I've sent it in to be repaired, now the emails say it could take 45 days (not including shipping time) to repair.
I knew going into this I might have to ship it back, and was willing to tolerate some loss of productivity. If it breaks down several times, however, the loss of productivity becomes very painful.
Latest update. The computer had a bad motherboard. This makes three replaced motherboards within 15-16 months now. The factory tried to repair it with a 4th motherboard, and it failed at the factory. Now its yet another week for them to order a 5th motherboard and I've no idea if that will work.
I spoke with the president of the company and he again refused to give a refund.
Xtreme decided after reviewing the case again, that the notebook was improperly manufactured and offered a replacement system. I have accepted this resolution and pray that this system will function as intended."
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