- STORE REVIEWS
- PRODUCT REVIEWS
2008-01-10
1/5
"I recently purchased a wall oven from Sears Outlet in Ontario, CA, on January 4th. I received a phone call from the delivery depart saying that the delivery will be made on the coming Monday, January 7th. I made it sure that I stayed home to get the delivery but received a phone call on the last minute informing me that the delivery was cancelled. Since I did not receive any follow-up phone calls, I called the store and delivery department many times. When I called the store, they said that they did not have the product. When I called the delivery department, they said that the product was at the store. Anyway, they finally found out that the product was still at the store and informed me that the product would not get delivered to us until next Tuesday, January 15th. I wanted to cancel the order and get another one from other store since I would need the oven over the weekend, but both the store and the customer department told me that I would be subject to 15% restocking penalty. I would not mind paying the restocking fee if it were to be my fault but why do I have to pay for the restocking fee for your own mistakes? I called the Customer Service center to complain without avail. Although most of the people I talked during this ordeal was friendly and apologetic, the last service rep I talked to on the phone ware rather rude. It was too bad that I did not get her name. Rather than trying to help me out with the issue, she rudely cut me off while I was explaining the situations. She kept saying that she could cancel the order but I would be subject to the restocking fee. She did not show any signs of respect to customers. I was upset and I told her that I would spread the word around and put my recently experience on the web, so that everyone can see it. Her response was ‘That is right!!!’ Well. Apparently she did not mind getting her own company’s reputation tarnished. I am doing exactly what I told her what I would do. I hope that the restocking fee your company is forcing would worth more than your tarnished reputations I will spread around……"
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2006-07-10
1/5
"The store manager called me the next day and explained that the price-tag was indeed an error. He said that he was sorry but could not sell the computer at the advertised price. He said that he would send me an $100 gift certificate to show that it was not an ill-intentioned event. I, however, have not received the certificate yet even after almost two weeks of waiting. Was it just another lip-service from the company???"
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Is easy to do business with
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Is committed to quality products and services
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