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Merchant Member
2018-02-06
2/5
Customer NO Service
"Interaction with customer service twice now. My shipment was lost and the first time they brushed me off. She was rude, short and did not convey any interest or concern for me as a customer -she says to me: "you will have to speak with FedEx" - who in turn sent me to USPS (because it was a "smartship" - which by the way, not so smart! I was on hold for more than an hour and the post office personnel was clearly annoyed she had to "help me"). The product was tracked and in a facility near my home town - but they could not (would not) reroute it. I was told to speak with Fanatics because "there was nothing they could do" - really? I don't buy that - So back to Fanatics - we all know how that went the first time. So after calling back and waiting on hold for another 10 minutes they tell me they will reship and I ask if it can be expedited as it has been 3 weeks (on a 10 day ship)... This lady was also very disinterested in helping a customer. They will ship out a new product - see below for a separate but related complaint ** - to me - I ask for it to be expedited but I get this lethargic "I can't change that - but it is going to my supervisor and they will fix the shipping address problem" great but how will I know this is fixed? you should get an email by Thursday? Really? wow
** Are their internal systems so archaic they cannot resolve my problem with the initial shipment (e.g. change the address on the "smart ship") or at the final stage why is it so difficult to make your customer happy? I will not shop with them EVER AGAIN - I have purchased a number of items from them and I think they do alright - but honestly, they charge you to return stuff and there is better service out there -"
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