- STORE REVIEWS
- PRODUCT REVIEWS
2002-03-24
1/5
"Will Not Use Again Here's Why
Placed order on 3/6/02 for $200+
Received email on 3/7/02 said order was on way and gave tracking #
checked ups site said received billing info, scheduled delivery 3/14/02 ( at this point I looked at my calendar wrong and thought that was next Fri. it was Thursday)
Friday 3/15/02 came and went no package (figured ups was running behind and I'd just have to wait till Monday)
Monday evening 3/18/02 came home no package, got worried, checked ups site, still said billing info received, called ups was told that a label had been printed at the store but ups had not received the package. Attempted to call Sofisticated sales line was busy, no one at operator line.
Figured it was late and had miss them so would call Tues.
Tues attempted to call all morning still same thing sales line busy, no one at operator line, so e-mailed them explanation of the situation said I needed the package by wend night. Tried calling that night lo and behold I actually talked to someone (it only took 15+ times and a phone message that was never returned) explained situation put me on hold for a moment came back and said problem was with ups and they would refund my money. Refund was posted 2 days later.
1) They are next to impossible to get a hold of
2) They are lacking in customer service they could of said " hey were sorry for the mix-up, we will overnight it to you and even give you a free doamafrachie for your inconvience" could have kept a customer and a $200+ order
3) On a different note the sales line always on hold, no one ever at the operator line, and whoever did their voice mail system sounds harsh and annoyed, they really need to work on this. They have no 800# so the least they could do is have someone man the phones.
Though they have good prices it doesn't make up for bad service I will not attempt to purchase from again (cheep prices may get them through the door but great service keeps them coming back)"
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