"It wasn't obvious that the different email plans were only offered to be associated only with a domain bought on 101domain.
I subscribed for a 1year plan then realised on the panel that I couldn't do much without owning a domain at 101domain.
Fortunately there's a great policy about refund. I couldn't imagine if I did the same mistake on 1and1... I only wished it was clearer that you have to already own a demain at the same place."
"Expensive domains and making changes to DNS names servers requires you to pay for them to make the changes after they approve it 2 to 3 days later. We've decided to not renew due to higher and hidden fees. "
“Hi there,
Unfortunately, the .gh Registry charges a fee for making DNS changes. With the exception of a few specific domain extensions like .gh, 101domain does not charge anything for changing DNS records or DNS servers. This fee is required by the .gh Registry and passed along to our customers.
This is not a hidden fee it is clearly stated on all .gh product pages, under “Are there any additional fees for .com.gh?” DNS update and Ownership update both require a fee of $30.
We understand that this is a frustrating fee to have to pay but it is not up to us. It is just a cost of working with country code domains like Ghana’s .gh domains. We do hope you have enjoyed your experience with us otherwise in light of this. Please let us know if there is anything we can do to win you back!
Best regards,
101domain
”
"Everything was "there", so now I just need to start using the tools I have to build my web page."
"I ordered a domain and email address, from day 1 this did not work and customer service does not respond and live chat never available once you’ve paid . Very poor and horrible. Stay away "
“Hi diovanglober,
We sincerely apologize for the delay in support we showed you. We can see that our hosting team confirmed with you that everything is working properly. We promise we will do better in the future and hope your experience improves with us greatly moving forward.
Best regards,
101domain
”
"Cannot get an answer to anything!
Trying to now get my money back via PayPal as domain not working because I still haven't had contact with anyone."
“Hi jenann-84606,
We have reached out to you via a support ticket in your account. We are waiting for a response from you so we can proceed. Simply log in to the account you created with us at my.101domain.com and we will be happy to help you out. A support ticket is our protocol and is the quickest and most efficient way to receive support because it automatically verifies you as a customer.
Please be aware that if this inquiry escalates into a chargeback that your account will be locked, and your domains may be lost or on hold until the chargeback is resolved.
Best regards,
101domain ”
"Thorough help was provided and done so patiently. "
"I have been trying for more than a month to have a representative contact me!! I now have a number of products cancelled although they have been renewed."
"Customer service managed to solve our request in a very short time. Very operative! thank you!"
"Alex provided excellent support. Keep up the Good Work. We wish to become your Resellers. Do let me know whenever you resume back taking applications for resellerships.
Thank You :)"
"I had purchased a .aero domain. The guys were really great in getting me set up."
"This was a case of buying new products that were complex to install. They sat on the phone 1-on1 until we completed the Installation.
Excellent support!"
“Hi dejan-63845,
Thank you for taking the time to share your positive feedback. We know Google Apps and SSL can get complicated but we are very happy to hear our hosting engineers were able to help you get up and running in no time!
Best regards,
101domain
”
"It was very annoying that I got e-mails over and over notifying me that my domain was about to expire. It actually started months before it was to expire and continued until I went ahead and renewed it. I don't need notifications three months in advance, and I damn sure don't need them on a daily bases. This was super annoying and It is massively disruptive to my practice. "
“Hi matt-38586,
Thank you for sharing your feedback. Domain names are a very tricky product. We deal with a lot of domains that require manual registration, which is a longer process. This is why we begin notifying customers of impending domain expiration 120 days in advance. People also tend to ignore emails and get very upset when they lose their domains because they forgot to renew them and they expired.
We try very hard to find the balance of informing our customers of upcoming renewals without annoying them (like we did in your case). We sincerely apologize and will consider sending fewer emails for automated domain extensions such as your .law domain.
We hope you have been enjoying our service and that your experience with us continues to improve in the future.
Best regards,
101domain
”
"Good to start, fast, rus-English support - that’s what I really liked"
"Firstly the website was very informative. As a new customer I had one query, Online Support was there ready to help. Solution was fast, friendly and useful. I signed up and bought my domain within a few minutes. Many thanks. Hope to buy more. Victor"
“Hi Victor,
We are happy to hear our support team was able to assist you through chat and that your first purchase with us was such a success. We can’t wait to see what you do with your domain! Glad to have you on board.
Best regards,
101domain
”
"Always a pleasure to feel safe and secure with such a great host as 101domain!"
“Hi dga2,
Thank you so much so the kind words. We are grateful to have you as part of the 101domain family!
Best regards,
101domain”
A rep from 101domain.com, 101domain, has responded:
“Hi contact-79107,
You actually can use our email service with any domain (does not have to be bought or hosted at 101domain.com). The email service just has to be using our DNS servers. In nerd translation, this means that your email records just have to point to 101domain so you can send and receive emails for your domain hosted someplace else. We can help you transition to our DNS servers without any downtime to your website.
We apologize for the confusion and we appreciate the feedback so we can find a way to make this clearer to other customers. However, we are pleased that you had a good experience with us nonetheless!
Best regards,
101domain
”