"1 week later my domain is still pending and no response from support."
"Is been a week and my domain is not active."
“Hi hola-78985,
Unfortunately, the domain you registered did not go through as it is reserved by the registry. We have cancelled your domain and fully refunded your card. We apologize for any inconvenience this has caused you and your business. If you have any further questions or concerns please contact support@101domain.com.
Best,
101domain”
"I am dissatisfied with the service provided by 101Domain, because I have yet to hear what the result is, and if I was able to purchase the domain I requested or not. I demand the money back I paid already. It makes me feel mistrustful for the entire website and business"
“Hi Neri-13613,
We apologize for the inconvenience this may have caused you and your domain. The domain you have registered is still processing at the registry level. We have yet to receive a request for full refund. Please submit a support ticket or contact support@101domain.com so we can help resolve this issue for you. Again, we apologize and never meant to come across as untrustworthy.
Best,
101domain”
"I havent register the domain I wonted ;("
“Hi fateyev_alex,
We apologize for the inconvenience this may have caused you. If you need help registering or finding the domain you want, please don't hesitate to contact support@101domain.
Best,
101domain”
"Fast processing, fast replies, good communication. Thank you!"
“Hi contact-61468,
Thank you for your positive comments! We look forward to future business with you.
Best,
101domain”
"Support takes too long to answer tickets.
Staff trained poorly. No product knowledge "
“Hi guyscott33,
We apologize for the late response and inconvenience that came with the delay. The .CLOUD domain is still in Sunrise phase where the domains are reserved for trademark owners. If you have a trademark and a valid SMD file issued by the trademark clearinghouse for this domain, then it can be registered. Otherwise your domain will have to be registered during General Availability. If you would like to change your order or have any further questions or concerns please don't hesitate to contact support@101domain.com. Again, we apologize for the late response and hope this helps.
Best,
101domain”
"No problems whatever very easy to do."
“Hi emrys-79010,
Thank you for your comments! We are happy to provide you with easy services and look forward to business with you in the future.
Best,
101domain”
"Hi,
Sorry to say it, but the it takes too long time for getting help.
I am disappointed about this and think that the support is not good enough.
Replys for the ticket is taking hell lot of time.
BR"
“Hi bilal_khan_shah,
We apologize for the inconvenience this has caused both you and your domains. We are working as hard as we can to reply to all support tickets as fast as possible. If you have any further questions regarding your domains and DNS servers, please don't hesitate to contact support@101domain.com. We hope we are able to resolve your issues in a more timely manner.
Best,
101domain”
"Yes great but the actual availability of these domains is difficult thanks"
“Hi skamraj,
Thank you for your feedback. If you have any questions or concerns regarding the availability of domains please don't hesitate to contact support@101domain.com and we can help make the process less difficult.
Best,
101domain”
"very fast service. thx for all"
“Hi alexlans,
Thank you for your positive comments! We look forward to continuing business with you in the future.
Best,
101domain”
"Mostly service is fast.
Some problem will occur with exotic domain name."
“Hi yury-63535,
Thank you for your feedback. Delays may occur with exotic domain names due to the registry's requirements. If you have any questions or concerns regarding these domains please don't hesitate to contact support@101domain.com.
Best,
101domain”
"101Domain charged my credit card for a domain that is not even available. Chronologically it was like this:
1. I registered for perpika.kr domain and uploaded document requirements, the system said payment is going to be made only when the domain is registered. The registration process was going to take about 48hours.
2. I cancelled the domain registration through customer support before 48 hours because the domain was not available anymore. I even deleted my credit card information.
3. A week later, I received a notification from my bank that 101Domain has charged my credit card.
This is very unsatisfactory, not only that the system said that the payment will only be processed when the domain is registered, I DELETED MY CREDIT CARD INFORMATION BEFORE THE PAYMENT WAS EVEN PROCESSED. The customer support even made excuses such as that the credit card was charged for further purchase. Definitely will NEVER use this site again."
“Hi irfanarif_id,
We sincerely apologize for the inconvenience this has caused you. Both support and billing departments are working to resolve this issue for you. Unfortunately by deleting your credit card information, this caused a delay in the refund process. Due to the Thanksgiving Holiday, our offices were closed November 26-29th, which may take an extra 2-3 days to receive the refund. We have manually sent you the refund and hope that we were able to fix this issue. Again, we apologize for the delays as well as the billing mishaps. If you have any further questions or concerns please don't hesitate to submit a support ticket or contact support@101domain.com.
Best,
101domain”
"too late till register the domain, then the domain registered by another one... mega.ps"
“Hi lionalquds,
We apologize for the inconvenience this may have caused you and your business. Unfortunately, the .PS registry can take from 48 to 72 hours to process domains, which is why you may have lost your domain. Again, we apologize for this and hope that we can help you find another domain. If you have any further questions or concerns please don't hesitate to contact support@101domain.com.
Best,
101domain”
"Like the postman - delivered!"
“Hi craigm-90990,
Thanks for your feedback! We are happy to have delivered and we look forward to continuing business with you in the future.
Best,
101domain”
"Mohamad was excellent. I will be following back up with him on some technical details in about a week.
"
“Hi administrator-12881,
Thank you for your comments! We look forward to business with you in the future.
Best,
101domain”
A rep from 101domain.com, 101domain, has responded:
“Hi adion-17219,
We apologize for the late response and any inconvenience this may have caused you. The .QA registry has been facing some issues recently, which caused a delay in your domain registration. Your domain has been successfully registered and is now active. If you have any further questions or concerns please don't hesitate to contact support@101domain.com or by submitting a new support ticket.
Best,
101domain”